App often crashes, pop up as soon as you go in and can't be used normally?

"The reasons for this problem may be as follows:

1. Please confirm whether your mobile phone system (Android 5.0 or above, IOS 10.0 or above) meets the requirements;

2. Please restart your phone and try again;

3. Please uninstall the app and try again.

4. If there is still a crash problem, it may be that there is a compatibility problem between the app and your mobile phone. Please submit your feedback in the app user feedback and provide us with the app version number, login account number, mobile phone model and system version number. We will submit the technical query reason. "