"Please confirm with your seller whether the device supports Alexa / Google home third party service.
Our device can't be directly bound to the smart speaker, or can be found through the "discover device" function of the smart speaker;
We must first bind the app to our app, and then bind the app to the third-party smart speaker app, so that the devices added to our app can be synchronized to the third-party smart speaker app;
An Alexa echo / Google home account can only be bound to one app account. If it is repeatedly bound, an error will be reported;
If you can't find the skill of the app in Alexa, it may be that the skill doesn't support your region. Please contact the seller for confirmation;
If your device has been offline, upgraded firmware and completely powered off recently, you need to repeat step 5 to add the device again, otherwise it may not be able to operate through the third-party smart speaker (this is because upgrading firmware and completely powered off will cause the device to be offline, and the third-party smart speaker will sometimes fail to work after the device is back online The real-time status of the device cannot be obtained, so the third-party smart speaker will think that your device is still offline. At this time, only adding it again can solve this problem).
If it is supported, please make sure that your account is correctly linked to Alexa / Google home (same as the app that registered the device to be controlled by Alexa / Google home).If it still cannot be displayed, please confirm whether the device is still online and whether the network environment is stable. Please delete the device first, then add it again and try again. If this problem still occurs, you can provide us with the device ID and account number, and we will help you check whether the device supports Alexa / Google home third-party services. Thank you for your support and understanding. "