The socket can't be opened, and the indicator doesn't flash?

 Hello, we are sorry for the inconvenience. If the socket cannot be opened through app, you can try to remove the socket and add it again. If it is unable to open the socket through the physical button, it is recommended that you reset the socket to see if the indicator light can be on. If the problem still exists, it is recommended that you consult the after-sales service of the product, that is, the customer service or person in charge of the purchase channel, to check the hardware problem, and I believe they will give you a satisfactory reply.